1. Acceptance of Terms

By accessing or using Audrey ("the Service"), you agree to be bound by these Terms of Service. Audrey is an AI-powered HVAC sales assistant provided by SMS CPQ to help HVAC professionals with product information, specifications, and inventory inquiries.

If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

Audrey provides:

• Product Information: Access to HVAC product specifications, technical documentation, and compatibility guidance
• Inventory Assistance: Real-time inventory lookups and availability information
• Pricing Support: Customer-specific pricing and quote assistance for authorized users
• Technical Guidance: AI-powered responses to technical questions about HVAC systems

The Service uses artificial intelligence to provide responses. While we strive for accuracy, AI-generated content should be verified for critical decisions.

3. User Accounts and Authentication

To access certain features, you may need to create an account or authenticate through our secure authentication provider. You are responsible for:

• Maintaining the confidentiality of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized use

We use Clerk for secure authentication, which provides enterprise-grade security including encrypted credential storage and secure session management.

4. Acceptable Use

You agree to use the Service only for lawful business purposes. You may not:

• Attempt to gain unauthorized access to the Service or related systems
• Use the Service to transmit harmful or malicious content
• Reverse engineer, decompile, or attempt to extract the source code
• Use automated systems to access the Service without permission
• Share pricing or proprietary business information with unauthorized parties

5. Intellectual Property

The Service, including its original content, features, and functionality, is owned by SMS CPQ and is protected by copyright, trademark, and other intellectual property laws.

Product information, specifications, and documentation accessed through the Service remain the property of their respective manufacturers and are provided for informational purposes.

6. Data Handling and Security

We take the security of your data seriously:

• Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256
• Access Controls: Strict role-based access controls limit who can access your data
• No Third-Party Sharing: We do not sell or share your business data with third parties for marketing
• Retention: Conversation data is retained only as long as necessary for service operation

For complete details on how we handle your data, please review our Privacy Policy.

7. Service Availability

We strive to maintain high availability of the Service, but we do not guarantee uninterrupted access. We may:

• Perform scheduled maintenance with advance notice when possible
• Make updates to improve functionality and security
• Temporarily suspend access for technical or security reasons

8. Disclaimer of Warranties

The Service is provided "as is" without warranties of any kind. While Audrey strives for accuracy in product information and pricing:

• AI-generated responses should be verified for critical business decisions
• Pricing and inventory information is subject to change
• Final quotes and orders should be confirmed with your sales representative

9. Limitation of Liability

To the maximum extent permitted by law, SMS CPQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.

10. Changes to Terms

We may update these Terms from time to time. We will notify users of material changes through the Service or via email. Continued use of the Service after changes constitutes acceptance of the updated Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New Jersey, without regard to its conflict of law provisions.